Workflow exampleSalesforce BlogMay 13, 2026
Meet Customers Where They Are: Agentforce Contact Center Now Offers WhatsApp Voice
crm automation
What changed
Bring voice, messaging, CRM data, and AI together to deliver seamless, real-time support to customers directly on WhatsApp.
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.