Workflow exampleSalesforce BlogMay 13, 2026
Salesforce Headless 360: What the Agent Consumer Means for Your Integration Architecture
crm automation
What changed
Understand where the new platform capabilities fit within established Salesforce integration patterns, and what shifts when agents become consumers of your org.
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.