enterprise ai automationWorkflow exampleServiceNow AI Platform BlogSep 16, 2026
A Day in the Life of a Process Owner: Four Agentic Workflows in Sequence
What changed
A Service Desk Team Lead runs two questions at once. How do I get the team through today's work, and what needs to change so tomorrow's is better? At a recent Platform Academy session I walked through a demo scenario where four out of the box Agentic Workflows answer both, run in sequence across a single working day, each one handing the next a sharper question.
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.