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enterprise ai automationWorkflow exampleServiceNow AI Platform BlogSep 16, 2026

A Day in the Life of a Process Owner: Four Agentic Workflows in Sequence

What changed

A Service Desk Team Lead runs two questions at once. How do I get the team through today's work, and what needs to change so tomorrow's is better? At a recent Platform Academy session I walked through a demo scenario where four out of the box Agentic Workflows answer both, run in sequence across a single working day, each one handing the next a sharper question.

Why it matters

Look for repeatable workflow patterns that could remove manual handoffs or rework.

What to do next

  • Map the update to one real process before discussing tools.

  • Estimate the manual time, rework, or delay it could remove.

  • Scope the smallest useful pilot with clear owner, data path, and success measure.