Combine Moveworks and Build Agent
What changed
IntroductionThis is the third article in my mini-series exploring Moveworks' capabilities by teaching it to manage stories in ServiceNow.Here is the full list of articles in the series:Part 1: Create Moveworks Plugins for Story ManagementPart 2: Let Otto write the StoryPart 3: Combine Moveworks and Build Agent The first two articles focused on story management. Making stories available in Moveworks or creating new ones. While ServiceNow Otto inside Employee Slate powered by Moveworks is the ideal conversational assistant for managing stories, ServiceNow Otto in the IDE, aka Build Agent, is the perfect tool for implementing them. What would be better than focusing this time on combining these
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.