Workflow exampleServiceNow AI Platform BlogJul 14, 2026
Designed for Everyone: Accessibility and AI in the Australia Release
enterprise ai automation
What changed
Accessibility is designed for everyone, and that includes you! In this recap of our Platform Academy session, we walk through the new AI accessibility features in the Australia release, share how ServiceNow builds accessibility into the platform from the start, and point you to a few free tools you can start using today.
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.