Extend Dynamic Guidance with Your Knowledge Base: A Complete Configuration Guide
What changed
Extend Dynamic Guidance with Your Knowledge Base: A Complete Configuration Guide Table of Contents Why this matters Step 1: Open the Dynamic Guidance Search Profile Step 2: Point it at your Knowledge Articles Step 3: Confirm the source is valid Step 4: Verify the Knowledge Table itself Step 5: Publish the profile When publish won't go through: the orphan dictionary fix Putting it to work: the Platform Analytics dashboard example Recap Adoption Services Hub Want to see all of our other articles and blogs related to Dynamic Guidance or Adoption Services? Check out the hub: https://www.servicenow.com/community/servicenow-ai-platform-blog/adoption-services-hub/ba-p/3527047 You can copy the link
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.