Workflow exampleSalesforce BlogMay 19, 2026
Headless Doesn’t Mean Ungoverned: How Trust Works When Agents Call Salesforce
crm automation
What changed
Understand how Salesforce authenticates, authorizes, and audits agents connecting through Salesforce Headless 360, and how to apply the right trust model for your agentic architecture.
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.