Business updateOpenAI NewsJul 16, 2026
How Cars24 scales conversations and builds faster with OpenAI
business ai
What changed
Cars24 uses OpenAI-powered voice and chat agents to handle 1M+ monthly conversation minutes, recover 12% of lost leads, and bring agentic workflows to teams across the company.
Why it matters
Decide whether this is worth testing, monitoring, or ignoring for your current operations.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.