LLMs in ServiceNow vs ServiceNow's Own AI
What changed
External LLMs You Can Integrate INTO ServiceNow ServiceNow supports integration with various external LLM providers via AI Connectors: Some popular Integrations are listed below: OpenAI (GPT-4, GPT-4o, GPT-3.5-Turbo) Google Gemini (Gemini Pro, Gemini Ultra) Microsoft Azure OpenAI (enterprise deployments) Anthropic Claude (various versions) Custom/On-Premise Models (via REST API connectors) Where are they used: Flow Designer, Virtual Agent skills, custom scripted workflows, AI Search enhancement ServiceNow's Own LLM: NowLLM ServiceNow Now LLM is a proprietary, domain-specific Large Language Model developed by ServiceNow. It is custom-built to understand enterprise workflows and securely autom
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.