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Workflow exampleServiceNow AI Platform BlogJun 11, 2026

Platform Academy June 4th - Maximize Your Value from Dynamic Guidance

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What changed

Maximize Your Value from Dynamic Guidance — Platform Academy Recap Table of Contents Overview Why Dynamic Guidance Exists: The Adoption Problem What Is Dynamic Guidance? Demo 1: HR Admin Walkthrough Demo 2: ITSM Agent — Getting Information Measuring Adoption FAQ: Every Question from the Session Resources Adoption Services Articles Hub Want to see all of our other articles and blogs related to Dynamic Guidance and Adoption Services? Check out the hub:Adoption Services Articles Hub You can copy the link above and share it! We Value Your Feedback! Have any suggestions or topics you'd like to see in the future? Let us know! Give Feedback Overview At our most recent Platform Academy session, Prod

Why it matters

Look for repeatable workflow patterns that could remove manual handoffs or rework.

What to do next

Map the update to one real process before discussing tools.

Estimate the manual time, rework, or delay it could remove.

Scope the smallest useful pilot with clear owner, data path, and success measure.