Predictive Intelligence + AI Agent = Superpower [Building guide]

What changed

How to Build a Self-Optimising AI Triage Architecture on ServiceNow The architecture behind this build was covered in Smarter Triage: a layered AI architecture that keeps costs in check at scale. If you haven't read it, start there. If you have, this is where the build begins. Predictive Intelligence combined with an AI Agent is faster, cheaper, and more scalable than running everything through an AI Agent alone. PI runs server-side, consumes no tokens, and completes in less than a quarter of a second! PI handles what it knows. The agent handles what requires judgment. Over time, the gap between what PI handles and what the agent handles widens in PI's favour. Predictive Intelligence PI is t