Back to AI news
enterprise ai automationWorkflow exampleServiceNow AI Platform BlogSep 1, 2026

Quarterly 'm' Patches Are Here: AI Application Updates Now Ship Inside Your Regular Patching Cycle

What changed

Beginning September 3, 2026, the 'm' patch becomes the mandatory quarterly patching target for commercial instances, replacing the full patch and folding the latest ServiceNow AI applications and their required dependencies into the maintenance cycle you already run.

Why it matters

Look for repeatable workflow patterns that could remove manual handoffs or rework.

What to do next

  • Map the update to one real process before discussing tools.

  • Estimate the manual time, rework, or delay it could remove.

  • Scope the smallest useful pilot with clear owner, data path, and success measure.