Stop Redacting by Hand. Let AI Do the Heavy Lifting. Introducing: Redaction Agent for SmartDocs
What changed
Stop Redacting by Hand. Let AI Do the Heavy Lifting. Introducing: Redaction Agent for SmartDocs GA August 2026 Table of Contents What is the Redaction Agent? Who this is built for - and why they'll care? The business outcomes The strategic "why" How to activate it Get your first value in under 5 minutes Use case 1: a legal counsel's workspace Use case 2: Third-party risk assessment review Want more control over how it works for your org? SmartDocs and Doc to Voice Hub Want to see all of our other articles and blogs related to SmartDocs, Doc to Voice, and Redaction Agent? Check out the SmartDocs and Doc to Voice hub: https://www.servicenow.com/community/servicenow-ai-platform-blog/smartdocs-a
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.