Workflow exampleSalesforce BlogMay 11, 2026
Trust in the Era of Agents: Highlights from the 2nd Annual Trusted AI Impact Report
crm automation
What changed
At Salesforce, trust is our #1 value and has stayed at the forefront of our work from the predictive, generative to now agentic AI era. As enterprise AI shifts from assistants to autonomous…
Why it matters
Look for repeatable workflow patterns that could remove manual handoffs or rework.
What to do next
Map the update to one real process before discussing tools.
Estimate the manual time, rework, or delay it could remove.
Scope the smallest useful pilot with clear owner, data path, and success measure.