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Workflow exampleServiceNow AI Platform BlogJun 18, 2026

Using Now Assist Readiness Evaluation in Now Assist Center

enterprise ai automation

What changed

Getting your instance ready for generative AI and agentic AI can feel like a big undertaking. You need to know which configurations matter, what might get in the way, and how to measure progress. That's where Now Assist Readiness Evaluation comes in. Built directly into Now Assist Center, it automates your readiness assessment, identifies configuration gaps, and gives you direct links to fix them. This guide walks you through what it does and how to use it.

Why it matters

Look for repeatable workflow patterns that could remove manual handoffs or rework.

What to do next

Map the update to one real process before discussing tools.

Estimate the manual time, rework, or delay it could remove.

Scope the smallest useful pilot with clear owner, data path, and success measure.